Written on: 15/06/2012 by clairerr (1 review written)
I flew Virgin Economy Newark to London last week - the flight was over booked but I made it on having pre-booked my seat. On arriving at my seat I found my area covered in fresh vomit - and even the pillow on my seat was covered. I was told there was no way I could move as the flight was full and that I could not disembark. The flight attendant covered the area with a blanket and I had to sit in it for 6.5 hours. Absolutely grim.
The seat - in fact the whole row should have been taken out of service - and to add insult to injury, one week after contacting the virgin customer service email address I have had no response.
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Written by Ginaterlizzi