Written on: 26/06/2014 by Gillespiewy79 (1 review written)
I'm claustrophobic, so we paid extra for exit seats on four flights; they did not provide exit seats on three of them. Plus, flights were late in leaving, the environment was ugly and uncomfortable (even for a plane), staff were unhelpful, general customer service was awful when we tried to get back the extra money we had paid for the exit seats we didn't get - basically, I can't think of a single good thing to say about this airline. We will never be flying with United again.
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Written by carolB123