Written on: 31/05/2014
I was saved by the kindest most thoughtful staff of United Airlines. I thank God for them and how the aided me in my time of despair. I had booked a flight through the STAtravel agency. All my attempts to have them to abide by their written stated policy were simply overlooked. Offered to fax the agent whom I had spoken with the documents that they sent me which he simply told me it didn't make any difference. That no changes in any reservations or rerouting or times or destinations were allowed regardless to what the documents stated. when I informed him that the documents stated that changes in a reservation more than 24 hours after purchase would incur the current change fee. He promptly informed me that that fee was the cost of the ticket. This simply meant that I was out $500.00. However he said he would be happy to book another flight for me! There ws not anything he could do, but maybe I could call the corporate headquarters of the Airline and they might help me, yes he was a true comedian! Now I know why they don't have an address on their papers! Anyway after he hung up on me and I knew that it made no sense to call him back because I had been royally rippedoff, I should take this as a lesson learned and be happy that it was only $500.00. I was resolved to go on my merry way. However I remembered that the lady at the ticket counter had asked me to tell her what the travel agency said about a refund or reroute. So I went to do this only because I told her that I would, not expecting anything from them because I had paid my money weeks ago to the travel agency fully expecting them to abide by their publicly stated written ticket rules and restrictions. As I approached the ticket counter there were now three ladies standing there. An Africn-American lady, a Korean lady and a white lady. I informed her/them that they said it was nothing I could do, the reservations could not be refunded, or rerouted, changed or anything. I would have to purchase a completely new ticket.
All three ladies as if on a previously arranged signal all reached for the electronic devices on their hips and started typing away. They started speaking to each other about various alternatives etc, The Korean lady offered to continue their research as the other two ladies tended to customers. The would immediately come back and assist her after they no longer busy. Finally the Korean Lady had to leave to consult with someone about the whole situation. She returned By this time I was on pins and needles and holding my heart in my sweating palms. She gave me an affirmative answer because United airlines had already been paid for the flight. She promptly gave me a new flight schedule round trip as the other lady called the gate for them to hold my flight. However now the flight was full and was scheduled for takeoff NOW>. She told me to hurry up and run there anyway, just in case. To my amazement someone who was previously there had left and had not returned and they could not wait for them any longer, so I got their seat. WOW I even got the window seats I had previously requested on all of my connecting flights. When I arrived at the city for my last connecting flight the connecting flight I was told might be held up because of an approaching electrical storm coming in from the Western Rockies. However somehow at the last minute the storm simply DISAPPEARED! The flight took off on time and immediately climbed over the snow storm and arrived at my final destination on-time.
I know that God is in control of all things and I am grateful to Him and for the United airlines ticket people who went way above and beyond their call of duty to help me. I was finished because I did not have the money for another ticket! I have to think of something nice and thoughtful that I could do for them. If anyone has any ideas please inform me, PS:"I am not rich."
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Written by Jen1012
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