Written on: 07/05/2013 by JamesBenefield (1 review written)
My wife and I chose to fly United Airline based solely on price. I have been flying since I was born, from small 2-seater airplanes to large airline passenger jets. My father was a pilot and my parents have owned an airport since before I was born, we still own an airport to this day (I was born over 43 years ago). I have never had such an excellent flying experience in all my life. We started our trip off at the Little Rock airport on 4-20-13. Our first flight was number 4412, Little Rock to Houston, which had a departure time of 8 a.m. not only was our flight on time, it was actually early. Our lay over time was perfect not too long, but long enough to stretch our legs, use the restroom, grab a bite to eat, and relax for a few moments. Our next flight was number 1408, Houston to Belize City, Belize, which had a departure time of 10:15 a.m. This flight was also early. No delays on either flight. The quality, level of experience, hospitality, professionalism, politeness, and respect for the passenger is unparalleled by any other airline. This is everyone from the ticket counter, to the pilots, to the flight attendants. This was the type of first class service we received as coach passengers.
Our trip home was on 4-27-13 our flight number was 1405, Belize City, Belize to Houston, which had a departure time of 12:45 p.m.. This flight was also a little early. When we reached the Houston airport, the transition at customs was very smooth. Our lay over time was once again perfect, just as before. Unfortunately a thunder storm had moved into the area and all flights were grounded. Our next flight was number 3852, Houston to Little Rock, which had a departure time of 6:50 p.m. We had a weather delay of about 45 minutes. Once it was safe to fly United got us out of there in a timely and efficient manner. United made sure it was safe and that our lives would not be in any danger. When we got to Little Rock, what truly impressed me was that the pilots actually got in there and helped the ramp guys with our luggage. United has some extremely awesome employees. Like I stated above, the quality, level of experience, hospitality, professionalism, politeness, and respect for the passenger is unparalleled by any other airline. As I said this goes for ALL United employees.
On a side note I would like to acknowledge that our luggage was not lost or damaged in any way.
I did observe one downside to flying on United, that was the absence of complementary snacks. At least they still have complementary beverages. I would like to add that I am a very, very picky person and it is almost impossible to please me.