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Asked by julie-lynn on 24th August 2014 Report this content
My sister and I are currently in a dispute with United Airlines for compensation under European Regulation EC261 due to the cancellation of our flight from Heathrow to Newark in May. We were rerouted via Frankfurt on Lufthansa and eventually arrived in New York over 10 hours later. We were told by United Airlines staff that we were entitled to compensation under EU legislation but UA now disagree saying the problems with the plane were beyond their control. We have tried to establish exactly what the problems were but have had no luck. They will not deal with our complaint by telephone or email insisting we have to write to them. As we live in the UK this means we have to send everything via airmail. We are not giving up but really need to know what the technical fault was to fight our case. I noticed from the reviews I have read that United Airlines seem to have a lot of mechanical problems with their planes. Does anyone have any advice on best way to take our case forward? It would be much appreciated.

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Asked by Cudabear on 12th April 2014 Report this content
Who can I write an email to regarding my experience with united airlines? I would like a response to further understand the nature of my flight changes. Thank you for your cooperation Michelle

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Answers (1)
Report this content Sandi777 Written on: 15/04/2014
You should call the Attorney General and report your problem, we did and she tried to help us but it didn't work out. United Airlines won't pay us back for part of our flight problems. You can write United directly but they only give you a bunch of garbage for answers, they don't really care about the passengers.
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