Worst experience EVER!

Turkish Airlines
★★☆☆☆
1.9
23.0% of users recommend this
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Guest's review of Turkish Airlines

“Worst experience EVER!”

★☆☆☆☆

written by on 13/01/2014

I do travel a lot but what I experienced with TA was by far the worst travel experience EVER! Cancelled flights, lost baggage, crappy hotels, no serviuce whatsoever. They do not inform you properly so you have to ask for every piece of information. We had to stand in a que in front of their desk for three hours in the middle of the night to get the hotel voucher. The hotel was 45 minutes away from the airport so we only had 2 hours in the hotel, because 5 hours were lost for finding out where to go, waiting for voucher and transfer to/from the hotel (and there were plenty of hotels just near the airport).
My bag went to a completely different destination (God knows why) and it took ages for the bag to be delivered. When I tried to call, they wouldn't pick up the phone anmymore. Then I hid my phone number and it was picked up after the second tone. When they heard it's me they just said, yes, bag is here and hung up. That was the last I heard. And of course it was not true.
We were treated like an annoyance and the guys seemed to have fun seing us desperate and tired...

Book another airline. ANY other. None is worse, be sure.

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