Written on: 05/07/2012
My wife and myself flew THY LHR-IST-SGN-IST-LHR in April this year, since then and despite sending our boarding passes, copies, flight schedule, several e-mails, 2 letters to Dr Christoph Franz (CEO) Lufthansa, only my Miles and More have been credited. My wife is still waiting and apparently, according to Miles and More, she was not on the flights !! In view of the fact that Miles and More/THY/Lufthansa are denying my wife what is rightfully hers we have decided that a) we will never fly with THY again and b) will also consider whether to ever use a Star Alliance airline again. As a retired airline ground engineer I find the attitude of those concerned to be a complete and utter disgrace.
John C Kent