Turkish Airlines

Star Alliance

WRITE A REVIEW

★★☆☆☆

2.0 / 5

From 159 reviews

25.2% of users recommend this

Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
Quality of food
Value For Money

Guest's review of Turkish Airlines

★☆☆☆☆

WRITE A REVIEW

“Star Alliance”

Written on: 05/07/2012

My wife and myself flew THY LHR-IST-SGN-IST-LHR in April this year, since then and despite sending our boarding passes, copies, flight schedule, several e-mails, 2 letters to Dr Christoph Franz (CEO) Lufthansa, only my Miles and More have been credited. My wife is still waiting and apparently, according to Miles and More, she was not on the flights !! In view of the fact that Miles and More/THY/Lufthansa are denying my wife what is rightfully hers we have decided that a) we will never fly with THY again and b) will also consider whether to ever use a Star Alliance airline again. As a retired airline ground engineer I find the attitude of those concerned to be a complete and utter disgrace.
Yours faithfully
John C Kent

Durhampanther's Comment

Written on: 05/10/2012

I have/had the same problem, I took two flights with TAL and despite forwarding tickets etc I was told both I and the flight did not exist. What does not exist is any kind of TAL Customer Care.

Reply to this comment