written by Karter235 on 04/04/2016
My partner and I booked flights with TigerAir to fly from Brisbane to Sydney on the Thursday afternoon before the long Easter weekend. Three hours before the flight they advised that the flight was cancelled due to engine problems. We called immediately to find out what solutions they were going to offer us and they advised that they had no solutions and would refund our tickets in a month! Not only did we have no flight to Sydney at the beginning of the Easter weekend, but we had to pay an extra $300 to buy flights to Sydney for that evening as well as were 3 hours late arriving at our destination due to having to find another service. I've complained to TigerAir about their service and the fact that they did nothing to help their customers at the start of a very busy weekend, but they don't care and won't offer any compensation for the new flights I had to buy. If you're thinking about flying with TigerAir, don't! It's not worth the savings as ultimately you'll be either delayed, as I have been several times, or have no flight and have to find an alternative solution from your own pocket.
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