DO NOT USE IF DISABLED

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Thomson Fly
★★☆☆☆
2.2
From 363 reviews
35.0% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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tmousley's review of Thomson Fly

“DO NOT USE IF DISABLED”

★☆☆☆☆

written by tmousley on 28/10/2016

My son and his care team booked for Ibiza to give him a great experience and right from Birmingham at check in I had to argue to say our baggage was for medical and still had to pay 500 pounds before the holiday... we were holding up others because they made me check bags on then off then back on again... the lady on the desk had no clue what she was doing.. I told her does she realise how hard it is for taking someone who is a spinal injury away she broke down and cried...... my sons equipment got damaged which was his oxygen he is dependant on which got returned to our home two weeks later and the machine was battered...... they have not even returned my calls letters... it was a vile service going and I would never recommend anyone who is in a wheelchair permanent to go with this company PERIOD...............................

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