written by McCain453 on 08/12/2015
We booked an evening flight back from Spain as we weren't staying near the airport, to give plenty of time to get there; there were much cheaper morning flights with other airlines, but we wanted a leisurely final day. We booked 3 months in advance, but 2 weeks after we booked, Thomson changed the flight time by 6 hours, to a morning flight. When we asked if we could cancel we were told we would receive no refund. We also had a couple of queries & contacted customer services, but they were no help at all. My husband is just over 6ft tall & there wasn't enough leg room for him to sit straight. We won't be using Thomson again!
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