Thomson Fly

Seating Shambles!!!!!

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★★☆☆☆

2.3 / 5

From 311 reviews

36.7% of users recommend this

Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
Quality of food
Value For Money

Guest's review of Thomson Fly

★★★☆☆

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“Seating Shambles!!!!!”

Written on: 31/08/2011

My husband and I travelled to Turkey during August with Thomson Fly who we have used many times before. This time on check-in (we were actually very early no-one else there) we were told that we would have to sit apart as all other seats had been pre-booked. However, when we got on the plane, my seat was between a mother and her daughter, with their teenage son sitting two rows in front in the same row as my husband!! We had intentionally been seated apart and this was an obvious ploy to get people to pay the extra to sit together on the return flight. As it turned out, the lady asked if her son could take my seat (excellent) and I took her sons seat and ended up sitting with my husband in the end. Come on Thomson, stop playing silly games - you could have seated us together but obviously chose not to! When we left the plane we were even told of a 5 year old that couldn't sit with their parents (initially)....... You're better than this !!!

Tuedsday 16th August 2011 & Tuesday 23rd August 2011

Flight Date
Luton - Antalya & Antalya - Luton

Flight From - To
Charter / Package

Ticket class
Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
No

Is Food Included?
Yes

Are Drinks Included?
Short Haul

Flight Length
Value For Money

Guest's Comment

Written on: 18/09/2011

I would agree, we have recently flown back from Girona and my daughter of 8 who is a TYPE 1 diabetic, recently diagnosed was made to sit on her own 2 rows back from me, even though we were the first coach to check in at the airport, unfortunately the staff at Girona were very slow and took over an hour to check us in. Thomson's where aware of this hidden disability.

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