AFTER CARE

“AFTER CARE ”

Written on: 16/08/2012

PALMA RETURNING TO BRISTOL - 4 CASES CHECKED IN 3 ARRIVED! OK I KNOW THINGS LIKE THIS HAPPEN - REPORTED AS INSTRUCTED. 6 DAYS LATER CASE FOUND WILL BE WITH ME IN THE NEXT 3/4 DAYS - THIS DIDN;T HAPPEN - RING THEIR 0871 NUMBER WHICH COSTS 10P A MIN. AND YOU MAY GET SOMEONE ANSWER AFTER 30 MINS. THEN YOU SPEAK WITH SOME PEOPLE WHO DOESN'T SPEAK CLEAR ENGLISH - YES CASE GO ON NEXT FLIGHT, SORRY IT MISSED THIS ONE - I'M NOW 12 DAYS ON AND IT HAS MISSED A FURTHER 5 FLIGHTS - 'SORRY MADAM' THIS ISN'T GOOD ENOUGH AND THEY HAVE NO BACK UP PLAN TO TAKE IT FURTHER OR PUSH THINGS THROUGH QUICKER, AFTER A HEATED CONVERSTION WITH YET ANOTHER CALL CENTRE PERSON (I CAN GUARANTEE THAT I DID NOT SWEAR) SHE HUNG UP!!! WELL THOMSON AIRWAYS WHAT A WONDERFUL SERVICE YOU GIVE AND SUCH AFTER CARE - PLEASE SOMEONE OUT THERE LET ME KNOW IF THERE IS AN EASIER WAY OF GETTING ANYONE TO RESPOND TO ME????

ONE UNHAPPY CUSTOMER