without doubt the worst first class seat I have experienced

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★★★☆☆
2.6
From 79 reviews
43.0% of users recommend this

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Guest's review of Thai Airways International

“without doubt the worst first class seat I have...”

★☆☆☆☆

written by on 02/11/2012

As a very experienced traveler in premium cabins I have to say without doubt the worst flight I have ever taken was with Thai airways from Munich to Bangkok.
The seat was so uncomfortable and shabby the tv monitor did not work and no duvet was supplied.
I contacted customer service upon my return and basically they where not interested and just replied saying they where upgrading the aircraft and hope we would fly with them again in the future, from the land of smiles!!!!! NO WAY will I travel Thai first class again more due to terrible customer service department.

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Alanhillx's Comment

Written on: 12/01/2013

Many times they use very old (original model) 747 Jumbo jets that look past their sell be date.
Many of the don't have individual movie screens, but only one big one at the front of the cabin that everyone has to watch if they want to or not
They are leased from Star Alliance planes with a Thai paint job on the outside.
It is very expensive to fly with them for using such old planes and I always choose another airline having flown with them twice before.
God knows when or how often these planes are serviced.
The only good thing is that you get given a Thai orchid on leaving the plane. Wow!
I ordered vegetarian food and the flight from London was twelve hours and received the same food twice in that twelve hours and this was the same on my return journey.
I don't feel confident with Star Alliance planes, anyway it sounds like a dodgy insurance company.
Come on Thailand, you can do better than this for such a profitable and busy destination, many people here depend on the tourists money, so fair deal.

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