Written on: 16/08/2014
My mother in law had a minor stroke and had to be trasported by TAP to Portugal, we called ahead to inform airline had to call Portugal and make arrangements to have an ambulance ready and surprise surprise there was none arranged after a 2 and half flight waited 1 hour for transport which NEVER arrived landed up having to get a taxi to transport her....this is an uter disgrace after making me pay extra for a business class ticket...if you have elderly or ill parents DO NOT put them on a TAP flight...TAP stands for take another plane as there service is disgasting....I will NEVER ever fly TAP again or any of my relatives...you don't deserve to have an awards...you make us ashamed to say you our Portuguese airline....remember it could be your mother....
Best wishes for you to sort yourselves out before someone dies on ur flight for your disgusting service.....
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