Written on: 24/08/2012
Terrible airline. Uncomfortable and poor service. Was given wrong information re excess baggage and was hit by a big charge which could have been avoided. Were given different seats to what we were told. We flew New York, London, Bangkok and it was just terrible. Got onto Thai on return to Australia and it was a world of difference, more space, good food and service. Swiss shouldn't do long haul flights, their planes are ill equipped.