Sri Lankan Airlines

Jeddah Airport Check-In Counter the Worst Ever

WRITE A REVIEW

★★☆☆☆

1.9 / 5

From 68 reviews

26.5% of users recommend this

Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
Quality of food
Value For Money

Guest's review of Sri Lankan Airlines

★★☆☆☆

WRITE A REVIEW

“Jeddah Airport Check-In Counter the Worst Ever”

Written on: 18/07/2012

The Check In Counter is horrible, The so called Station Manager is so lazy, he does not care about the long queue, He just stands behind one of the three counters and stares at the people around the airport, although the check-in officers are busy, he does not even care to help them sort out issues, In fact when my turn came to check in (After 2 hours), he came to me and asked me if I could take a parcel for him to colombo,I bluntly refused as I dont know him, he then told the check-in officer to have his tea and come back, (another 30 mts wasted) he just walked to another passenger in the queue, and gave him the parcel.
I do not understand why Sri Lankan Airlines employ such indecent people like this manager, as they not only tarnish the image of Sri Lankan airlines but of our island nation as well.

Lapas's Comment

Written on: 27/07/2012

I definitely agree with you, He is also in the habit of collecting cash for excess luggage direct from the passenger, In fact he has a decoy working along with him, This guy checks the weight of the luggage of the passengers, if it exceeds 40 kg, he calls the passenger on to a side and tells him to pay him at Sr 30/ per kg or else the official rate is Sr 65/ , Once the deal is done he brings a luggage sticker for the extra luggage, and passes it thro the check-in counter, All this is done in the presence of the station manager, this is the reason he keeps staring at the passengers to see if he could make a quick buck.
NO WONDER SRI LANKAN AIRLINES HAS AN OLD FLEET, BY THESE KIND OF CULPRITS MAKING MONEY AT THE EXPENSE OF THE AIRLINE

Reply to this comment