Written on: 20/03/2013
I usually travel to and fro CDG to Karachi.This time I took saudi Arabian airlines as it offered cheapest price. I did not expect any quality services from the staff so I was neither disappointed by seats or snobbish staff nor pathetic Jeddah airport services was a surprise to me. What surprised me was at my way back, the airline charged me extra at the airport on the pretext of certain taxation. This was even OK with me but to my utmost shock,I could not find my baggage at the airport. I immediately rushed to the airfrance authorities who take care of baggage services for the customers of all airlines. I also contacted air saudia staff through email who didnot offer a word of apology rather advised me to contact air france staff. No activity was shown from saudia airlines staff and air france advised me to directly see the matter with saudia airlines after 5 days. The baggage complaint department who used to reply in one line messages never tendered an apology and were more rude than their flight attendants.After I sent them a claim of my belongings in fifteen days, they were able to trace my baggage at Jeddeh airport (transit). The next day I found my bag at home through airfrance courrier but to my shock, the bag was damaged and opened and several of my belongings were removed from my bag.I reported this incident to saudia airlines with a claim who told me that they are processing my claims. However, when I followed up with them after fifteen days, they offered a one sentence reply 'please contact with air france. This service is undoubtedly the worst I have ever experienced and even cheaper carriers such as easyjet offer a better service than that. I do not know how this airline has been given a charter to operate international flights.
Customer Flight SV127 03 Jan 2013