The worst airline ever - don't fly with them

Ryanair - www.ryanair.com
★★★☆☆
2.6
46.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Ryanair - www.ryanair.com

“The worst airline ever - don't fly with them”

★☆☆☆☆

written by on 11/07/2011

We were flying to Faro, Portugal from London. The flight departed over an hour later that scheduled and 15 mins before landing the pilot announced we were actually landing in Malaga, Spain for the reasons he did not know. He said: 'We won't be able to land in Faro tonight, we do not know why,' adding that coaches have been arranged for us outside the terminal. The weather was perfect, over 30 degrees, so the diversion wasn't due to the weather, but clearly was due to the fact that we were so late departing through Ryanair's fault and the airline chose not to pay penalties at Faro, or simply it was too late in the night to land at Faro airport. There were no coaches whatsoever outside, no Ryanair reps and no help from anyone. So, we were dropped off in a different country with no means of getting to our destination, and no alternative arrangement. Finally, one of the passengers from the plane found the coaches upstairs (who would have thought?). Coaches had no sign on them to say where they were going, the drivers didn't speak any English, there was no one from Ryanair to help us. After about an hour and a half we departed to what was hopefully going to be Faro. Who knows how many people from the plane were left behind. This coach journey was 7 hours hours, there was no airconditioning on the coach, no water or drinks were offered to us. About 6.5 hours later we arrived in Faro. It was a hell of a journey on an uncomfortable coach with a rigid seat. A day of holiday was wasted, so was the hotel bill for the first day of the holiday. I'd booked a 2.5 hour flight not 4 hours on the plane followed by 7 hours by coach arriving to the destination in the morning instead of the evening the previous day. Ryanair need to be shut down, this is such a disgrace. Can't believe they can do this to people and get away. I flew with them once before, they were 2 hours late then. Will never use them again.

  • 23/6/2011

    Flight Date

  • Stanstead

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • Quality of food

  • No

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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