Written on: 08/08/2012 by Wanyee
I just took my 14-hours London-Brunei flight with this airline. It's a total disappointment! My inflight entertainment (the video set) did not work. I asked the cabin crew to fix the system & they rebooted the system 3 times but still couldn't get it to come alive! Worse still, they do not follow up with the issues. My friend and I are facing the same problem with the inflight entertainment and yet they only manage to find 1 vacant seat with functioning inflight entertainment for either one of us. They told us the other would have to bear with the problem. Mind that it is a 14-hours flight,
The crew has no initiative to find other solutions to this problem. Their attitude towards it is they couldn't do anything else if they cant fix the system. I'd expect them to take on the issue more seriously and suggest alternatives to keep us entertained. Sadly, the way they see this issue is more like 'I'm not so interested to fix this small problem of yours. Come on, just bear with it!'
Feeling hopeless & disappointed with their problem-solving skill, i finally suggested them to provide me some magazines. Reluctantly, they gave a few copies to me.
We managed to find out from the cabin crew leader that this plane has at least 10 seats with malfunction inflight entertainment. I guess that's why they only managed to find us the last seat with the entertainment set which still works!
To make matter worse, we were told this is a reoccurring issue on this flight!!
It means that Royal Brunei Airline is willing to sacrifice the comfort of its guests for their own sake. It also shows that they do not prioritise & look into this problem seriously. If they'd done so, I guess the entertainment sets would have been properly serviced & maintained. And if Royal Brunei Airline care enough for its customers, they would have stop selling the seats with faulty set to its customers mind that it is not a low-cost carrier!
I feel cheated by the airline. Using my hard-earned money, I have paid for my tickets and yet I do not get to enjoy this long-haul flight like the other customers who has paid the same fare as I did. The ticket price of mine has covered this facility as part of the fare and yet I went without it during the 14-hours! You couldn't imagined how bored I was to just eat & trying to put myself into sleep over the 14-hours!
PS: I have also read almost all the news in the 2 copies of newspapers during the flight to keep myself occupied.
This is my first time taking Royal Brunei Airline and I will never use their service anymore.
I think for you who's reading this incident of mine will make a wise choice & be a smart consumer to get for what you have paid.