What...customer experience

Click here if this is your business
Qantas Airways
★★☆☆☆
2.3
From 87 reviews
40.0% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Click here if this is your business

Guest's review of Qantas Airways

“What...customer experience”

★☆☆☆☆

written by on 22/05/2012

As A seasoned traveller, flying Business Class around the world at least 8 times per year and having Platinum/Emerald status for the past 6 years with at least two carriers. I was amazed at the service of Qantas on a recent flight from LAX-MEL. Upon receiving an SMS confirming an upgrade, I was given an economy seat, with no explaination other than "who sent you an sms" from the counterstaff at LAX. Despite my protestation they slung me down the back...and had the nerve to still deduct the milage from my account. Sorry I was under the impression that such loyalty schemes are to promote relations ??? Sorry..this new Qantas error is not for me, I just wish I could trade my remaining 2M+ FFP... Mr Borghtti here I come !

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account