Excellent trip in busines class

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Philippine Airlines (PAL)
★★☆☆☆
1.8
17.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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DiverSteve's review of Philippine Airlines (PAL)

“Excellent trip in busines class”

★★★★☆

written by DiverSteve on 03/02/2016

I have used Philippine airlines for the first time in 23 years for return trip from London Heathrow to Manila. I was attracted back by the direct flight and a great promotion on business class.

I was a little dubious at first due to some poor reviews but these proved to be unfounded.

Both outbound and return flights left bang on time and the service and attention I received from the cabin staff could not have been any better. Admittedly thebr4e were not many passengers in business class so this probably helped a little, although at times you almost got too much attention.

The food was well prepared and tasty and although catering to more Asian cuisine, it is an Asian airline at the end of the day, was more than acceptable.

The aircraft itself was an older style A340 and whilst the business class cabin was a little tired looking the seating was very comfortable with fully reclining to flat bed position ensuring a very comfortable flight throughout.

Minor grumble would be the in air entertainment which was either by pad or, my choice, the in built seat screen. Thought the selection of movies was a little poor and dated compared to say Cathay who I have used a lot although I still found three decent films to watch over the two trips.

The only other minor disappointment was there was the in flight wi fi that PH websites indicates that you have, apparently this is not up and running on all aircraft yet.

Those two points aside though an excellent value for money flight, would use them again.

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