Chicago flights cancelled once again...

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Pakistan International Airlines
★★☆☆☆
2.5
From 72 reviews
40.0% of users recommend this

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Salmankalim's review of Pakistan International Airlines

“Chicago flights cancelled once again...”

★☆☆☆☆

written by Salmankalim on 28/05/2013

After I came across the extensive advertisement by PIA on websites and news papers I purchased a ticket from Lahore to Chicago via Barcelona in march 2013 I was suppose to fly on 26 June 2013. PIA didn't even bothered to inform about the cancellation of route I heard the news from a friend of mine. I called the customer centre and confirmed the news my self.its the worst airline I have ever encountered in my life.

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Zvezdara's Response to Salmankalim's Review

Written on: 05/06/2013

We booked a flight Chicago Barcelona. Two weeks before departure we were notified that PIA has cancelled not only that flight but Chicago as a destination. No substitute flights offered, no refund offered. I called the PIA directly, reservation number they gave does not match our booking. PIA agent told us to give him another booking number. From where? That is the only one we have. Asked for a full refund, it will take 6-8 weeks for a refund and they will not refund $115 processing fee? So they cancel the fight, abandon the passengers and on top of that punish me $115 because they cancelled my flight? I filed retail fraud report with VISA and now they are investigating PIA. I regret so much for ever trusting PIA with this important trip I had to take.

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