Written on: 07/08/2014 by UKGunner (1 review written)
We fly Norwegian Stockholm (Arlanda) to Madrid (Barajas) on the 27th July, In general the flight was pleasent, the plane was comfortable and clean, the staff could have been more friendly and helpful but could have also been alot worse. The problem comes from Norwegian when something goes wrong, and believe me it will i have been monitoring Twitter and Facebook since my trip with them, and the Twitter hashtag #NeverFlyNorwegian and the Facebook group "Norwegian Airlines Experiences From Hell" are growing day by day. Their customer service is non existent, with the only function they seem capable of is giving false apologies and passing the blame onto anyone except themselves, the list of failings to be found is just amazing from delays/cancellations, lost/stolen baggage, customers being charged extra for mistakes made by the airline.
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