Fantastic service from start to finish

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Monarch - www.monarch.co.uk
★★☆☆☆
2.1
35.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Cat1Norfolk's review of Monarch - www.monarch.co.uk

“Fantastic service from start to finish”

★★★★★

written by Cat1Norfolk on 02/07/2014

Recently returned from a weeks holiday to Florida, booked with Monarch. I have absolutely no complaints about them at all. The concierge team are brilliant, answering all our questions in a reasonable amount of time, all staff were really friendly and couldn't seem to do enough for you. The plane was an A330 and although I was told by another passenger that it was older than her (and she must have been 60), it was really clean and in my opinion had plenty of leg room.
The food was plentiful, although I did think the food on the outbound flight was alot better than the inbound one.
All seats had a clean fleece and pillow and if not upgrading to premium seating, all had good views of the over head tv screens.
I wouldn't hesitate to use Monarch/Cosmos again.

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