very inconvenient lat schedule change, delay, no TV working

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Lufthansa
★★☆☆☆
2.2
35.0% of users recommend this
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Annikag141's review of Lufthansa

“very inconvenient lat schedule change, delay, no TV...”

★★☆☆☆

written by Annikag141 on 23/09/2014

I booked a flight Amsterdam-San Francisco (23.08)and return Las Vegas-Amsterdam (06.09). At booking, each flight had very convenient departure times and each flight had only ONE stopover (the longest stopover being cca.4h). This is why I actually booked Lufthansa.

Not long before departure, they changed:
-the flying times (instead of a plane departing at 14:00, we were scheduled to depart from AMS at 16:00)
-the airports of the stopovers (instead of Washington, we changed in FRANKFURT on the way to San Fran)
- what bothered me the most: they changed also the number of stopovers (instead of one stopover in Atlanta, we had one in DENVER AND ONE IN FRANKFURT on the way back). This was a nightmare as we had to wait over 4h on our last leg before boarding for a 45 min. flight to AMS. We arrived 4h later than initially planned.

I would have liked to know they had the right to change the times like that, I EVEN WANTED TO CANCEL THE WHOLE TRIP, BUT WE MADE SOME NON CANCELLABLE HOTEL BOOKINGS, SO we were obliged to accept their changes).

Even with the changes, in Frankfurt, there was a 45 min. departing delay towards San Francisco.

Once in the plane, the entertainment did not work for the whole 12h flight to SAN Fran, despite several unsuccessful restarts.

But there were also positives: we were upgraded to Economy plus on the way to San Fran and we slept very well (we had more space and with no entertainment working, we arrived quite fresh). The food was above the other airlines' standards.

The staff was extremely efficient and very helpful in Denver and Frankfurt!
In Las Vegas we got the worst service ever from an airline (that leg was operated by united).

All in all, it was ok, l am not sure though we will fly lufthansa again.

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