waste of money. Terrible service

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Kuwait Airways
★★☆☆☆
1.6
19.0% of users recommend this
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Mehulsheth's review of Kuwait Airways

“waste of money. Terrible service”

★☆☆☆☆

written by Mehulsheth on 07/04/2017

During my flight Air Hostess – she served me the food. As I took the food from her I stated that I had ordered a Vegetarian Hindu Meal and she confirmed that it was a vegetarian meal. So I started eating. I ate half the meal, but then started to feel ill like my body was rejecting the food. I inspected the food which appeared to contain meat. I called flight chief Mr Oussama Hatem and asked him what food had been served to me. He confirmed that I had been served a vegetarian meal. I challenged him, and asked contents were in the Vegetarian Hindu Meal. He said that the Vegetarian Hindu Meal contains all meat except beef. I asked him to check airline manual to confirm the same. He came back to me after 15 minutes and said, as per the airline manual, the Vegetarian Hindu Meal does not contain meat!

I was disgusted that I had eaten a meal containing meat. I was also shocked at the lack of knowledge and repeated misinformation which I had received from the Kuwait Airline staff. During my conversation with Mr Hatem I found him to be rude and arrogant. I was sick 4-5 times on the flight after eating the meal. I told Mr Hatem that I wanted to lodge a formal complaint, but he did not want to do it. He called over Flight Stewart who also pressurised me not to lodge complaint as it would go against them but I insisted that I wanted to lodge a complaint.

I have never eaten meat in my entire life due to my religious belief and was physically sick for several days after this incident. I am still very upset and distressed that I ate meat.

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