The most unhelpful airline!

Click here if this is your business
KLM
★★☆☆☆
2.2
From 174 reviews
34.0% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Click here if this is your business

Crash.UK's review of KLM

“The most unhelpful airline!”

★☆☆☆☆

written by Crash.UK on 11/04/2017

Booked with KLM as I thought they were one of the better airlines but even BEFORE my flight this had turned out to be wrong.
I am booked on a flight which I want to amend to the earlier departure time. Called KLM and because my flight was booked through an online agent they will not deal with me! Really? I paid, I'm the traveller, yet that means nothing to KLM.
Unfortunately I cannot get through to the agent although they are the biggest in Europe which was explained to KLM yet still no help!

Never had a problem amending flights with any other airline booked through the same agent, why is KLM so anti customer service?

Been totally shafted.

May add to this review after my flight but for now I'd never use KLM again.

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account