Written on: 24/03/2012 by magicalady (3 reviews written)
When I travel to Asia (quite a lot) my first preference is always KLM / Air France. In general, I have always had a great experience. The online booking system is easy and no complaints there. On board, staff are friendly and helpful and again, no problems there.
My only complaint would be the "Flying Blue" program. I can't access my account for the last three or four years and no matter what I do, I can't seem to get any assistance. When I try to retrieve my password, it produces a "clue" that means nothing to me and it's not one I entered.
It is so frustrating!!!!