Jetstar Price Beat Scam...Beware

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Guest's review of JetStar Airways

“Jetstar Price Beat Scam...Beware”

★☆☆☆☆

written by on 13/12/2012

This was such a scam, and I got sucked in. Watch out. I was booking a return flight to Bali, and for one of the legs it was cheaper to go by Virgin, so I called Jetstar and they confirmed they would book the cheaper leg at the 10% discount. They further said they could not book the return leg at the same time so it would have to be done as seperate transactions.

So the person processed the first fare, and then she said she could book the second fare as well. So I agreed to do this, thinking that it was customer service. She then processed the second fare, which I paid on the credit card. When I got my credit crd statement the second leg as actually $200 more per person than online (I had printed a copy of the fare).

Now here is the SCAM, when you book the second leg over the phone on the price beat gurantee line, they cannot book the same sale fare as on the internet, they can only book a full rate fare. So I was charged a full rate fare when it was cheaper to do it online. I was not told this at the time of booking and the lady on the phone was so insistant that she do it because it was easier for her and she had all the details anyway.

When I complained to Jetstar, they said they listened to the recording and they said that I had agreed to the full fare, because when the operator asked me was I happy to proceed to book the based on the ordinary fare, I had said OK. The customer service guy basically said it was policy for telephone staff not be be able to book sale fares, and they were not obligated to advise me of this.

So in the end they offered a $100 Jetstar Voucher.

So to take advantage of the price beat gurantee, which was suppose to save me about $50. In actual fact it cost me an extra $400. What a bunch of scammers.

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Leepeh's Comment

Written on: 09/04/2013

You are not alone. I encountered the same issue too. I was trying to book my flight online when I faced some difficulties so I decided to ring up the call centre to enquire on some issues. A lady from the reservations team was very kind to offer to book my tickets online BUT she did not advise that there will be a differrence in fare if I were to book through the phone. She also did not advise that if I were to make payment via credit card, I will need to incurred a service and admin fee and by paying at 7-eleven and singpost, it's FOC! Of course I did went online to submit my complaint to seek for refund but I was only given a voucher in the end. What is the point of sending me voucher. I will never ever utilise this voucher as I will NEVER EVER travel with jetstar! We put our faith in them but they failed us. So disappointing! Folks, if you are considering booking a flight with jetstar, THINK TWICE or THRICE!!!

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