Once but never again!

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★★☆☆☆
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kiwikaryn's review of JetStar Airways

“Once but never again!”

★☆☆☆☆

written by kiwikaryn on 17/11/2012

My mum and I flew with them from Auckland to Queenstown. The first thing I didn't like was that they close the flight half an hour before departure which I think is stupid for domestic flight, Our Air New Zealand does not do that.
2nd thing was having to queue a 2nd time to put your hand luggage and yourself though X-ray machines which was a 1st for me also and again something Air New Zealand does not do.

The best thing about the trip to Queenstown was the fact it left on time.

On arriving back to Queenstown airport to check in bags for coming home to Auckland we were told the flight would be 20mins late and that earlier it was going to be 40 mins late so that delay time may even be shorter by the time we start boarding.

Well after queuing once again to be x-rayed we waited and waited and waited (in a large waiting area with no air conditioner on I may add which was just awful) to be finally be told the plane was cancelled due to the crew going over their hours because their flight before us from Melbourne to Queenstown had left Melbourne late and that they were going to put us up in hotel and buses would be coming to get us and we were going to be on the plane at 7am in the morning. Then we all had to go back and line up at the check in baggage area once again which took forever to get though the long line of 160 of us.

Apart from being disgusted and so angry about how they can let that happen about running out of hours and standing everyone there was the fact that when everyone had to go back to check in to get their tickets changed and be told the details about what was going to happen the amount of staff they put on the counters is what made me so disgusted with this airline. It started off with just one women for a while, then one more came and for a while it was just the two then after about half an hour there was 3 of them but there was two other women there that could of also did the counters but the didn't. One looked like the supervisor but her time would of best been spent on a counter trying to get us though, and then there was a young girl that had worked her way thought the line answering questions who when finished and had gone back up to the counter had disappeared, She also should of been on a counter the whole time helping to also get us though as quickly as possible. Clearly doing that was not a priority to them, they did not care how slow that process was for us, How tired and sore are legs got standing in that long queue. They knew we did not have a choice but to stand in line there was nothing we could do and they made no effort what so ever to speed up the process for any of us. It was during that time I said I would never fly with them again.


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