Seat allocation

Click here if this is your business
★★★☆☆
2.7 / 5
47% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Colemannu1955's review of Jet2.com

★★★☆☆

“Seat allocation”

Written on: 28/08/2014 by Colemannu1955 (1 review written)

Having booked our holiday to Zante last October,we were told of a flight change,which we accepted.We flew on the Sunday the 20th go July.We were amazed as we were the first in the queue,to check in.However the seats we had pais for we're not available,they had down sized the plane.We had to take alternative seats.We complained at the Custer service desk in Leeds,and an e- mail was sent to Jet2, to say we request a refund.Coming back,on the pre booked seats were not available again so we had paid 30 pounds for seats ,which basically were not there.We were not informed before travelling or refunded the money.On our return we are constantly e - mailing the refund ,as the customer care team when you phone cannot deal with this.We have also learnt we can claim compensation for a delayed flight 2 years ago,as the delay was over 4 hours.Even though our passports prove we were in Turkey and we paid for the holiday,they need a booking reference,which we cannot provide as my e- mail has been deleted.Thw whole flight was bombarded with announcements and endless troll lies going up and down,with over charged refreshments,scratch cards,duty free,captain announcements,and endless pinging of seat belts lights.We will be taking matters further ,if we do not receive our money back for the seats

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review