Jet2.com

Took an unauthorised payment! Jet 2 really are Dick Turpin.

WRITE A REVIEW

★★★☆☆

2.7 / 5

From 401 reviews

48.1% of users recommend this

Flight on time?
Customer service
Comfort on flight
Quality of Entertainment
Quality of food
Value For Money

primey's review of Jet2.com

★☆☆☆☆

WRITE A REVIEW

“Took an unauthorised payment! Jet 2 really are Dick...”

Written on: 18/07/2012 by primey (1 review written)

Well Jet2s website has managed to make a huge cock up and double booked us on flights from Leeds and Manchester at the same time to Italy in October. Due to there use of cookies Mr and Mrs "missing field" are booked from Manchester.

Phoning "UK" customer services and getting through "Lance" we have tried to get a refund but to no avail. After admitting that "our website sometimes does that" ,we may get a refund in 14 days.

So basically, they have stolen over £150 and the level of service received on there customer helpline has been beyond appalling.
Needless to so this our first AND LAST experience of Jet2 and will no doubt make sure that we will use any airline except this one for our destination.
Dick Turpin in red is all this company really is! AVOID!

Guest's Response to primey's Review

Written on: 22/07/2012

this has just happened to us - we authorised a payment on the booking page for £169 but then received two bookings the other one being for £507.. has your issue been resolved? how can you prove that this was not booked - the names on these rip off seats is mr name missing. surely they cant make bookings like this?

Reply to this comment