Written on: 15/05/2012 by marystewart (1 review written)
I flew back from Tenerife to East Midlands with Jet2 in February. We suffered a seven and a half hour delay because of a technical fault with the plane. We landed at 15 minutes past midnight on what was the coldest night of the year. Minus 7. Never kept up-to-date with an explanation until we were getting on the plane. I understand that there were a couple of leaflets sent around but they never got anywhere near me (disabled and in a wheelchair).
One of the passengers sent a note round the plane to say that we were entitled to compensation of 400 euros under EU Reg 261/2004 as we were over 3 hours delayed.
I wrote to Jet2.com and they replied denying that delayed flights qualified for compensation. I consulted a Barrister who investigated thoroughly and said we WERE entitled to 400 euros for delay of over three hours arriving at our destination and mentioned the relavent paragraphs in the two cases brought up in Court which covered this. Now Jet2.com have replied (after all these months) with the answer that "the administrative court ruled on 10 August 2010 that any and all claims brought by passengers for compensation for delayed flights under the Regulation are to be suspended until the issue has been revisited by the European Court Justice."
I am reluctant to spend money on getting further legal advice but am going to take all steps within my power to ascertain if this latest information from Jet2.com is in fact correct.
Meanwhile my family flew to Portugal with Jet2.com in March and their flight left on time but the flight before theirs with Jet2.com was 2 hours late leaving.
Doesn't give one much confidence in the technical ability of their planes does it following on the other experiences in various reviews from passengers?
I have flown to many European countries with Thomas Cook and never been more than a few minutes late landing so it will be a long time before I again use Jet2.com.
As rated by real users