Written on: 29/07/2012
Horrible check-in (2 hours), late flights, horrible in-flight service, lost baggage. They couldn't have done more wrong if they tried. This includes an hour on the runway in Madrid with no air-conditioning while a mechanic put putty on one of the engines (really). The only positive thing I can say about the experience was that they plane didn't crash. Never again - I will pay a premium to use an airline that functions.