No luggage, no compensation, no answer, just stupid arrogant

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Guest's review of Iberia Airlines

★☆☆☆☆

“No luggage, no compensation, no answer, just stupid...”

Written on: 20/07/2012

IBERIA is a NIGHTMARE!!!
I have been traveling from Munich to Santiago de Chile thru Madrid in Feb 2012. The flight from Munich to Madrid had 2 hours delay, so I almost lost my flight. I caught it by running, but my luggage did not run, so there was no luggage in Santiago after 13 hours flight. It took long to do the procedures. I was told the luggage would come 2 days later, I should buy what I needed. It was summer there and winter in Europe. I collected bills of about 183,94 Euros, which was cheap, I didn't want to profit from that problem, so I really bought just what I needed at low prices. I did send the bills with all detail to clasica@iberia.es and have not even received an answer, nor the money. Such a lousy service is incredible. NEVER AGAIN.

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