Written on: 07/07/2012
On 27th June flew with Iberia Airline from Heathrow to Madrid to get my connecting flight to Columbia.
Big mistake!!! Iberia airlines was delayed for an hour therefore, missing my connecting Business Class flight at Madrid. I was not happy!
I found out from Iberia Customer Service dept that the delay was due to Bag handling - My question is; what were the Bag Handlers doing to cause the delay in the first place? Shame on them and the airlines.
On my return, I rang and spoke to various staff in the Iberia Customer dept, (not giving out any names)whom were so unhelpful, in particular Teresa (Oops). Her attitude was appalling to say the least, she really got my back up, as far as she was aware there was nothing she would or could do in assisting me (a customer)with my issue. whats happened to the 'care of customers in Customer Service?
I intend to take this further, with an investigation, until they acknowledge their mistake with an apology.
Flying with Iberia was a big mistake, I nor friends and families will not be flying with THAT AIRLINE again!
Hope your experience with Iberia Airlines was better than mine!