Written on: 18/06/2014 by DillanEnglish414 (1 review written)
The travel itself is good. like with the normal airline, including a simple refreshment if travelling on the Smart fare. However, I got a bad experience with my baggage claim. My baggage got damaged on flight 4U 9773, I submitted the claim upon my arrival in DUS and was told I have to email it also to email@example.com within 7 days which I did, but they never responded. I tried twice. Also tried to call the customer phone line, but they told me they can only handle reservation requests... so I guess this is how they deal with claims - ignoring them.
" Damaged luggage " Read More
" Awful Airline. Delays, rude and unprofessional staff " Read More
" Terrible Customer Service and Borderline Extortion! " Read More
" Horrible customer service " Read More
" Surprised after reading poor reviews! " Read More