hidden costs & no sympathy

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Guest's review of EasyJet

★★★☆☆

“hidden costs and no sympathy”

Written on: 12/01/2013

ON THE 5TH OF JANUARY 2013 I WAS TRAVELLING HOME FROM ALICANTE. WHEN MY HUSBAND GOT TO THE CHECK-IN DESK WE WERE TOLD THAT WE WOULD NOT BE SITTING TOGETHER. AS A VERY NERVOUS FLYER I WAS HORRIFIED. WE WERE TOLD THAT WE COULD PAY EXTRA TO SIT TOGETHER. WE SPOKE TO A SUPERVISOR AND WERE TOLD THE SAME THING. RELUCTANTLY MY HUSBAND PAID THE 32 EURO AS I FELT THAT IT WAS THE ONLY WAY I WAS GOING TO GET ON THE PLANE. WE WERE SEATED IN SEATS NUMBERED 4A AND 4B. THERE WAS NO ONE SITTING ON 4C, 4D, 4E OR 4F. SEVERAL SEATS BEHIND US WERE EMPTY. I FELT VERY PUT OUT, PARTICULARLY WHEN I READ IN THEIR INFLIGHT MAGAZINE ON PAGE 176 THAT "WE'LL SIT FAMILIES AND GROUPS TOGETHER WHEN EVER WE CAN". THIS APPEARS TO BE TRUE BUT ONLY IF YOU PAY FOR IT.

APART FROM THAT, ONBOARD STAFF AND COMFORT WERE FINE.

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