Written on: 19/08/2012
This is the only way I can describe a company that have sold a holiday based on a description that does not match the Hotel. Well things can go wrong, we all accept this but the measure of any company is to respond - well that’s what I always thought. Following Easyjets conditions (if things go wrong you must telephone them whilst you are on holiday - failure to do this could jeopardise any future claim) despite 4 phone calls, large phone bill and continued assurance that a Resort Manager would contact us, 4 days into our weeks holiday nothing, like any good magician the illusion was complete, now you see us, now you don’t, have never before booked a holiday or flown with Easyjet, would rather poke hot rods in my eyes than ever to make the same mistake twice. Truly appalling.