Written on: 19/02/2012 by kparlett
Crappy and disappointing customer experience with Delta. They don't explain the "expiration date" on Certificates and eCredits under your profile online and I've lost $1,000+ in unused ticket value. When I called to give them feedback on how it may be a good idea for them to explain with a hover over box or explanation under terms and conditions exactly what "expiration date" means (you have to complete travel, not booking of the ticket by that date), they spent all of their time defending why they shouldn't have to provide that information and zero time trying to understand why it would be frustrating that they weren't listening. What was my favorite airline has dropped off the favorites list. At least they could have listened and said "that's a good thought. Thanks for the recommendation." If we ran our business that way, we'd be out of business.