Very Poor Airline

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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Delta Airlines

★☆☆☆☆

“Very Poor Airline”

Written on: 29/09/2011

Our flight was cancelled at the last minute. Delta
managed to get us a flight on American Airlines. Although
disappointed with the cancelled flight, I was pleased with the
customer service representative who managed to get us on a different
flight around the same time as the original one.

Tonight I went to check in online and discovered that my return flight
had been cancelled. I discovered this after first calling Delta who
told me to call Alaska, who had me call American Airlines who then
explained the issue and said I had to call... Delta.

After calling Delta again, the customer support representative told me
I would need to talk with a supervisor and placed me on hold. After
10 or 15 minutes waiting patiently on hold, I was hung up on by their
system.

This is the last thing I wanted to deal with on my vacation at 12 in
the morning for well over an hour. I am extremely disappointed with
the level of customer support I've received over the phone and via the
website.

  • 9/23/2011

    Flight Date

  • Phoenix - Los Angeles

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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