Written on: 19/09/2011
Our flight to Maiami in June was very late leaving Oregon due to mechanical problems (Great!) and so in Huston we missed our connection....We were given boarding passes for 7:35 the next day...when we arrived at airport about 5:00am to check in our seats had been given way....NO explaination...the agent at the front desk was as mystified as we were and VERY apologectic. The agent at the concourse desk was rude and a POR rep for any job> . We had to wait AGAIN for another later flight. When I ask how they could give away our seats..it was basicaly (at the concorse desk): OH WELL! We overbook all the time. I called to make a complaint to Customer CAre when I returnned home and two months later had never heard back from their CUSTOMER CARE...so today...Sept 19th I called AGAIN....An agent in reservations ask my complaint....to paraphrase..."Oh....we never guarentee a seat...we only sell space on a plane....it can change anytime! WHat a joke this airlines has become....don't the people who work for Continental realize they only have jobs because of the people who fly with them??? This similar situation has occured 3 times in the past year or so with this airlines. My advice would be to look for another air lines when making a reservation....since you only have space...NOT a REAL SEAT!