Written on: 17/08/2014 by Jiading_Jennifer (1 review written)
We have 7 people took 8/16/2014 MU589 from PVG to SFO with departure time at 1:00 pm. We arrived PVG 2 hours earlier than the departure time. There is no sign to show which counter was servicing which flight. All north American flights mixed together so that the check-in line was very long. At 12:00 pm, some people behind us went to the check-in counter without any notification or display message. Finally, we went to the counter#28 and learned the boarding time was 12:15 pm. There were 5 minutes before boarding time. We had two groups (4 people flight to SFO, 3 people flight to SFO and transferred to LAX). The clerk at counter #28 completed check-in process for 4 people to SFO but talked 3 people who transferred from SFO to LAX to go to counter#16 for check-in process. The reason from this clerk was that she did not have enough luggage tags to complete rest of 3 people check-in process.
The actual departure time was 1:43 pm. This was the worst experience that we had in 20 years.