Written on: 15/04/2012 by graememcleish (1 review written)
Our flight was delayed 3 hours.
We arrived to check in at 11.40am (almost 4 hours before the flight) to be informed check in was closed.
The Canadian Affair desk explained that our tickets had been re-sold as we should have checked in at least 1 hour before the original departure. There would be no refund for the missed flight.
Canadian Affair also pointed out we were lucky our return flights had not also been re-sold as this was their right. They offered to rebook our flight for the following Friday (approx. cost £2400) and this was the best they could do.
They told us there would be no refund and we were lucky they had not resold our return flights too!
Worst service ever.
As rated by real users