written by fgGauthier207 on 16/03/2016
Flew with them in December 2015 booking extra leg room. Was allocated standard seats for both flights despite speaking to ground staff and attendants on flight
They were not remotely interested, were down right rude and customer services have not responded, despite contacting them 3 times for a refund on service they did not deliver on
Dreadful airline - avoid if you can
Its a shame as Bucharest is a great place to visit. There are alternative airlines to use so suggest you do so
As rated by our community of reviewers
Jpassey's Comment
Written on: 13/01/2017
Couldn't agree more ! Absolutely dreadful experience, travelling with an infant as well !
WORST AIRLINE we have ever flown with !