Written on: by Rozelle (1 review written)
On a flight from London Heathrow to Tel Aviv it was discovered that my wife's seat was broken and could not recline. Since she wears an orthopedic brace on her left leg and there wasn't another seat available in any cabin she suffered through it.
She later received a random email customer service survey, answered it and got no response. Same with a letter sent via postal mail to the company CEO.
We are giving up our Chase BA credit card and trying never to fly BA again!