Written on: 15/08/2011
A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service:
BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and honeymoon travel.
My wife and I suffered an appalling trip at the hands of this company and Mr Keith Williams, CEO, and his management could not be more disinterested.
We suffered rubbish on the floor, rude and ignorant BA staff and no food in the Lounge at Gatwick. We had no working entertainment screens, broken seat tables, faulty seat controls, rude and ignorant cabin crew, burned food, an hour wait for dinner and another hour delay being served at breakfast; not to mention the insects, yes, insects, in the seat arm compartment. All this in First Class.
I suggest writing to the following in the hope you have better success than we did. We found emailing them daily was the fastest way to elicit a response. Good luck.