Very disappointing

The aircraft was okay considering it was economy. But they should definitely allow more leg room. As if that wasn't enough, I was squished by 2 people who were well-rounded. Their legs came about 3-4 inches to my side of the seats. It doesn't sound like much but I was in a very tight space. I can't believe I chose them for my round trip, too.

Their service was neutral. Some were nice, but many were rude. In the state of Washington, that kind of rudeness is hardly ever seen. In fact, there was a front desk agent who was on his phone the whole time while I needed to get my flight changed. Normally it wouldn't bother me if he put it away right away, but he did it WHILE helping me. Plus, he was the most illiterate and incoherent person I have ever met and frustrated me to no end. Every time I asked a question, he would answer like he was offended and I'm known to be one of the most polite people out there. He has basically inspired me to write this review.

When the groups are called, the people working are extremely rude. I understand that there are people who are extremely slow and they need to get the line moving, but the way it's expressed was unacceptable. I felt sorry for the old couples who were confused about their flight.

The only reason why they're not a flat out 0/10 is because there was one woman who found my wallet, came back all the way just as I was about to board my flight. If it wasn't for her generosity, I don't know what I would do. But I can definitely say she can move to a better airline considering her qualifications and the level of service she has offered.