horrible experience

American Airlines
★☆☆☆☆
1.4
12.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Marlendv's review of American Airlines

“horrible experience ”

★☆☆☆☆

written by Marlendv on 11/08/2015

Our flight was cancelled due to "weather conditions" from DC to Miami despite the fact that there wasn't any bad weather whatsoever. They cancelled flights all over the US with the same excuse to avoid taking responsibility and in order to not pay hotels or give points to anybody. I've being using this company for the last 6 years for domestic and international flights, and this will be our last trip with them. The worst customer service I have ever experienced. They also apparently have no communication between American and US Airways despite being the same company, and attendants ranged from at best unhelpful and at worst completely rude, unempathetic and disrespectful.

Was this review helpful? 0 0