Written on: 07/07/2013
We just returned from a family vacation to Ohio. All of our flights were w/ American Airlines. From mechanical problems, flight delays, multiple gate changes, lack of staff, lack of customer service and filthy planes (dried vomit on seat in front of us and on the window shade, wad of gum on our armrest, crumbs on our drop table, chunks of chicken on the aisle floor...) I will NEVER fly American Airlines again. Nor would I recommend them to my worst enemy. It took us 35 hours to get to another state. We got to Europe last year in half the time. Your 1-800 # is not any better. It was the first time ever I would have preferred an automated call. Take my advice-TAKE ANOTHER AIRLINES!!!
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Written by DisappointedRyanair
" No culture of customer service Arrogant to indifferent " Read More